Testimonials

Kelly Ann Underwood

“Kelly Ann Underwood made herself available after regular business hours during the week & on a Sunday to help us meet our closing date goal. She explained things thoroughly. Having a team approach with our real estate agent was great, as we all received timely information & updates or were made aware of actions that we needed to complete quickly.”

“We wanted to express our sincere thanks to Kelly. She helped us achieve a 20 year dream. We thank her for being straight, professional, and most of all patient. She is the best!”

“1st Priority Mortgage was recommended by my Howard Hanna agent. I am so happy he did recommend them. I was moving from Indiana to New York and the processes in NY state are so different. 1st Priority Mortgage went out of their way to be helpful and pleasant. Kelly and our team were professional and fun to work with during the whole process. I am a huge “over-thinker” and they were patient, understanding, always returned calls and emails, and spent whatever time I needed to get my answers. They were just wonderful.”

“Kelly and the 1st priority team were absolutely wonderful to work with!”

"Kelly made setting up a mortgage quick and stress free. I am very thankful for all her help."

"Kelly went above and beyond with my special circumstances to ensure I was able to purchase a home on my own."

"Kelly made the process smooth, easy and very simplified."

"Kelly and my loan processor were excellent at returning my phone calls and/or emails in a timely fashion. I always had a response within minutes to a few hours. I felt confident in their expertise to assist through this process. I have always heard that the home buying process can be tough to navigate, time consuming and stressful. Your team made this process enjoyable and as stress free as possible. I enjoyed it every step of the way. Your services were recommended to me and I feel confident recommending them to others!"

"Everyone I dealt with during this process was extremely helpful. This is the first home I ever purchased and I had a lot of questions. I got responses very quickly and felt that I was treated well. This was a very professional experience and I truly appreciate the good service provided by Kelly and her team."

"Kelly Underwood was awesome! Better than we could have expected. Answered all of our many questions and made us feel like she was really there for us every step of the way!"

"I recommend Kelly without reservation. We were re-financing our house and she made it simple. Kelly made her appointment around my busy work schedule and even came to our home for the meeting! That is customer service! My husband and I are both educated people, however we don't know the rules and regulations on the housing market and banking institutions. Kelly was very knowledgeable. She made us feel very comfortable and relaxed in what could have been a very stressful situation. We felt very at ease with her smiling face and reassurance. She was able to help us re-finance our house and save money. If I ever need to re-finance I would utilize her services in a heartbeat."

"I must say, 1st Priority has absolutely the most wonderful employees I have ever worked with. This home was by far the most stress-free purchase of the 3 prior homes I have purchased. Everyone, by far exceeded all my expectations!!!! I will definitely be giving Kelly Underwood's name to everyone I hear of looking to purchase their next home!!!"

"With both Kelly Underwood and my Loan Coordinator, I never felt like I was bothering them when I called with a question. They were both wonderful to work with and really made our home buying experience an easy and enjoyable process."

"My experience with Kelly was fantastic. It seemed easy for us even though I know there was a ton of work being done behind the scenes. I am so thankful for everyone's hard work on our behalf."

"From the 1st moment that Kelly and I spoke about the mortgage process, I felt a sense of honesty. She explained the process and the various options that were available to me, which included comprehensive research into the best rates. All of my phone calls and emails were answered immediately. I really can't imagine my home buying process being any easier. Kelly worked diligently with all the involved parties from start to finish, and I was able to close within 4 weeks. Even now that the deal is complete, I would still feel comfortable calling Kelly with any questions. She has extended her expertise beyond that of the business detail, and I truly appreciated her incredible customer services and professionalism"

“My experience was great. Kelly and my team went above and beyond to help make my first home buying experience seamless. I asked a
million and one questions and they were so quick and willing to answer every single one and put my mind at ease."

“Kelly Underwood & my loan processor are the absolute best….awesome! Awesome experience because of them.”

“Our experience with 1st Priority went smoothly & seamlessly. Kudos for Kelly & our 1st Priority team!


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